Terms & Conditions

These Terms & Conditions (the “Terms”) are an agreement between you and the_agnts_, located at Mérida, Yucatán, México (“the_agnts_”, “we”, “us”) for the use of theagnts.com and everything offered through it (the “Site”). By accessing or using the Site, sending the contact form or starting the voice demo or sending a chat message, you accept these Terms and our Privacy Notice. If you do not agree, please do not use the Site.

You may accept these Terms electronically. Your use of the Site and your acceptance by electronic means are valid and binding under the Mexican Commercial Code (Código de Comercio) and applicable law.

The Site presents who we are and what we do (software consulting and development) and lets you contact us, request a free proof of concept and try AI voice and chat demos. Information on the Site is general, may change without notice and is not a binding offer, quote or proposal.

Consulting, development, maintenance and support services are provided only under a separate written agreement (for example a master services agreement and a statement of work) signed by both parties. That agreement prevails over these Terms for those services. Sending the contact form or having a conversation with us does not create an engagement.

The Site is intended for businesses and professionals. You must be at least 18 and have legal capacity. If you use it on behalf of a company, you confirm that you have authority to bind that company.

• →A proof of concept (“PoC”) is a limited, no-cost demonstration to evaluate fit. Its scope, timeline and success criteria are agreed in writing (email is enough) before we start.
• →There is no obligation for you to hire us afterwards, and none for us to build a PoC: we may decline or limit one, for instance for lack of capacity, feasibility or a conflict of interest.
• →A PoC is provided “as is” for evaluation only. It is not production-ready software and carries no warranty, support or service level.
• →Unless a written agreement says otherwise, we keep all intellectual property rights in the PoC, in our tools, code, know-how and general knowledge, and we grant you a non-exclusive, non-transferable, revocable licence to use the PoC internally for evaluation. Your own materials, data and pre-existing systems remain yours.
• →Do not give us production data, third-party personal data or confidential credentials for a PoC unless we have first agreed on how it will be handled (for example in an NDA or data processing terms).

• →The voice and chat assistants are artificial intelligences, not people. Scenarios and data are simulated and for illustration.
• →Answers may be inaccurate or incomplete. Nothing the assistant says is professional, legal, financial or technical advice, nor an offer, quote or commitment by us.
• →The demo uses your microphone only after you allow it. How audio and transcripts are handled is described in the Privacy Notice. Chat messages are processed by an AI model provider to generate replies, and the transcript of a finished call is analyzed by one to classify it; we do not store either. Do not share sensitive, confidential or third-party information in the demos.
• →To keep the demo available and its cost under control, we apply per-visitor and global usage limits, a time limit per session and other safeguards. We may change, limit, suspend or end the demo at any time without notice.
• →You may not automate, record to resell, reverse engineer, overload or try to bypass the limits of the demo.

When using the Site you agree not to:

• →break the law or the rights of others, or send unlawful, defamatory, harassing or infringing content;
• →send malware, spam or content intended to harm, deceive or overload the Site or our team;
• →scan, probe, test the security of, scrape or perform load testing on the Site or its systems without our prior written permission;
• →impersonate another person or company, or misrepresent your relationship with us;
• →use the Site or the demo to build a competing product or to train models.

If you find a security issue, please report it privately to ops@theagnts.ai and give us reasonable time to fix it before disclosing it. We will not take action against good-faith research that respects these limits, avoids accessing other people's data and does not degrade the service.

You are responsible for what you submit and confirm that you have the right to share it. Messages sent through the Site and ordinary email are not confidential unless we have signed a non-disclosure agreement (NDA); we offer one on request before you share details. Do not send passwords, API keys, financial data or personal data of other people through the Site.

We handle personal data as described in the Privacy Notice. If you send us general ideas or feedback about our services, you allow us to use them freely without obligation to you, but this does not transfer to us any confidential information or intellectual property you have identified as yours.

The Site, including its design, text, graphics, software and the “the_agnts_” name and logo, belongs to us or our licensors and is protected by Mexican and international copyright and industrial property laws. You may view the Site and share links to it to evaluate our services. Any other use needs our prior written permission.

Third-party names, logos and trademarks shown on the Site (for example technology logos) belong to their owners. They are shown only to identify technologies we work with and do not imply sponsorship, endorsement or affiliation.

Ownership of work delivered in a paid engagement is defined in that engagement's written agreement. Under Mexican copyright law, transfers of rights must be in writing.

We are not responsible for third-party websites or services that we do not control, or for interruptions caused by them.

The Site and the demo are provided “as is” and “as available”. To the extent permitted by law, we make no warranties of any kind, express or implied, including accuracy, availability, uninterrupted or error-free operation, or fitness for a particular purpose. Descriptions of past work, sectors and results on the Site are illustrative and anonymized, and are not a promise that you will obtain the same outcomes.

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, loss of profits, revenue, data or business opportunities arising from the use of, or inability to use, the Site, the demo or a PoC. For anything provided free of charge, our total liability for all claims is limited to MXN $1,000. For paid services, the written agreement sets the limits.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct (dolo), or any mandatory rights you have as a consumer where applicable.

You will hold us harmless from claims by third parties arising from your breach of these Terms or your unlawful use of the Site, to the extent permitted by law.

We may restrict or block access to the Site, or to the demo, at any time and without notice if we reasonably believe these Terms have been breached, or to protect the Site, our team or other users.

We may update these Terms. The version in force and its date are shown at the top of this page. Changes apply from the date they are published, and continuing to use the Site afterwards means you accept them. Changes do not alter agreements already signed for paid services.

These Terms are governed by the federal laws of the United Mexican States, with the Código de Comercio and, supplementarily, the Código Civil Federal. Before going to court, the parties will try in good faith to resolve any dispute directly by writing to each other and talking for at least 30 days.

If that fails, the parties submit to the jurisdiction of the competent courts of Mérida, Yucatán, México, waiving any other forum that may apply by reason of their present or future domicile, without prejudice to any mandatory consumer rights you may have.

• →Language: these Terms are provided in English and Spanish. If there is a discrepancy, the Spanish version prevails.
• →Entire agreement: with the Privacy Notice, these Terms are the entire agreement about use of the Site.
• →Severability: if a provision is held invalid, the others remain in force.
• →No waiver: not enforcing a right is not a waiver of it.
• →Assignment: you may not assign these Terms without our consent; we may assign them to a successor of the business.
• →Force majeure: we are not responsible for failures caused by events beyond our reasonable control.
• →Notices: we may notify you through the Site or at the email you provided; you can write to us at the address below.

Questions about these Terms: ops@theagnts.ai.